Field Service Management Software | ServiceMax

Imagine Flawless Field Service

Perfect your service delivery. Maximize your growth and revenue.
Delight your customers.

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Increase Revenue 22%. Improve Productivity 26%.

Our customers did, so can you!
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Our Product Suite

Get the right people to the right job every time.



Leverage work order management, advanced scheduling, and workforce optimization to increase first time fix rates by 18%* and increase productivity for mobile techs by 26%*.


Scheduling »

Know your customers; grow your service revenue.

Track entitlements and proactively manage warranties and service contracts to increase service revenue by 22%* and contract renewals by 12%*.



Contracts »

Manage parts, returns and repairs across any service network.

Monitor service parts and inventory, and manage reverse logistics and depot repair activities to decrease field service costs by 14%* & mean time to repair by 19%*.



Parts »

Collaborate to perfect service delivery and delight customers.

Facilitate collaboration, monitor the social ticker and enable machine-to-machine communication to increase first time fix rates by 18%* and decrease mean time to repair by 19%*.


Social »

Grow your business with customer self-service and partner visibility.

Provide self-service access to customers and gain full transparency into partner operations to increase service revenues by 22%* and customer satisfaction scores by 15%*.


Communities »

*Average ServiceMax customer results, based on a survey conducted in Jan. 2014.

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See Us in Action

McKinley

McKinley Equipment Strengthens Their Competitive Advantage with ServiceMax

Read Case Study »
Electrolux

Electrolux Brazil Chooses ServiceMax to Improve Field Service Operations

Read Case Study »
Sulta

Integrated Customer Data Drives Efficiency and New Revenue Opportunity for Leading Medical Solution Provider

Read Case Study »

The Spare Parts Pitfalls Hurting Your Bottom Line
July 28, 2014 by Field Technologies Online
Big Data to Improve Driver Efficiency
July 25, 2014 by Megan Van Vlack

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