Patrice Eberline, Vice President of Global Customer Transformation at ServiceMax, introduces her newly released book, A Diamond in the Rough: Unleashing the Power of Field Service Transformation.

Throughout the book, Patrice focuses on key operational metrics within field service that will help service leaders gain customer loyalty, run a more proficient and effective service organization and ultimately take their company to the next level.

Available for download today - "Diamond in the Rough"

Then read the next installment - "Into the Diamond Mine", a handbook for field service executives.