Seamless offline capabilities with Smart Sync, so that technicians can access customer or product information, or capture service remotely, regardless of internet connectivity
Single sign on (SSO) and OAuth 2.0 to ensure seamless, secure access
Configure once, deploy everywhere: ServiceMax’s unique Service Flow provides process workflows and wizards that keep techs on track, regardless of which device they use
Formulas and advanced data validation during data entry ensures data integrity even if connectivity is not available
Smart Business Docs to dynamically create service reports, invoices, etc. based on business rules and have customers sign them while on site (via tablets and laptops with touchscreen or an external signature capture pad)
Easy to search for parts and products in trunk stock and the trunk stock of nearby technicians
Real-time, automated pricing for time and materials estimations
Calendar view of work orders and associated tasks that can be changed dynamically– delivering updates to the office in real-time
Access to all pertinent data: entitlement verifications, customer history, location, contacts, product service history, repairs, warranties and more
Add attachments (up to 25MB each) via the native iOS share screens, so that techs can easily capture and share photos/video taken at the customer site, email service reports or contracts, and more
Checklist and data collection for contextual instructions and multi-section forms delivered alongside work order, location, customer and other field details
Connected device (IoT) support with Installed Base App (formerly ProductIQ) to arm your service techs and engineers with deep installed base information needed to improve mean time to repair (MTTR) and first time fix (FTF)
App-to-app integration with third party apps to enable secure, rich exchange of data on the same device.
Visually discover parts inventory based on current technician location
Inline file viewer for PDF, MS Office files and media files
Attach files (PDF, MS Office files and media files) from 3rd party apps into work orders in ServiceMax app via “Share”
Print service report from preview (FSA & iOS Classic app)