Service Execution Management
ServiceMax PRODUCT OVERVIEW
Key Takeaways
ServiceMax is the market-leading software platform for service execution that helps OEMs, service providers, and asset operators to keep equipment up and running - be it in the field, facility, or factory. By doing so, our customers achieve higher revenue, greater productivity, elevated customer experience, improved safety, and better compliance.
Work Order Management
To ensure a service experience that exceeds your customers’ expectations, ServiceMax provides functionality to assist with the entire work order management lifecycle, from work identification, planning and scheduling the work, through data collection, debrief and customer sign-off.
Installed Base Management
A complete, up-to-date installed base is the foundation for delivering superior customer experiences, and has enabled ServiceMax customers to increase service revenue by an average of 10%.
Technician Enablement
With ServiceMax, technicians see an average 19% improvement in productivity—almost an entire extra day in their weekly schedules without additional overtime.
Real-Time Communication
ServiceMax provides a secure, real-time communication solution that helps connect technicians with the knowledge and expertise that drive results.
Entitlements
ServiceMax can make free service and warranty leakage a thing of the past, contributing to both your top and bottom line results.
Proactive Maintenance
Extensive service plan capabilities also enable teams to plan and execute against service contracts, and easily manage time and condition-based maintenance schedules.
Parts Management
ServiceMax manages all business processes for parts inventory, including trunk stock management, stock transfers, parts requests, and return material authorizations.
Complex Jobs
ServiceMax helps planners and dispatchers ensure they assign the right resources to jobs, balancing worker utilization, overtime costs, and maintenance priorities.
Dashboards & KPIs
ServiceMax Dashboards & KPIs not only include self-service dashboards and reports, but also Service Performance Metrics, a prebuilt dashboard to monitor critical field service metrics, such as first-time fix rate and utilization.