Complex vs. Simple Field Service Management
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![](https://play.vidyard.com/2akskemExJ7sCr7MNjSuNK.jpg)
About Live
Watch this ServiceMax Live episode to learn about IDC's perspective on the growing complexity of Field Service Management (FSM). We discuss:
- High-volume standardized service vs. low-volume complex service
- The unique requirements of an FSM solution for complex service
- Selecting an FSM solution to support outcome-based service models
Experts for this Episode
![Aly Pinder headshot](/images/servicemaxlplibraries/headshots/aly-pinder-jr-300x300.jpeg?Status=Master&sfvrsn=1159b69_4)
Aly Pinder
Program Director of Service Innovation & Connected Products at IDC
![Gordon Benzie headshot](/images/servicemaxlplibraries/headshots/gordon-headshot.jpg?sfvrsn=e0819a69_2)
Gordon Benzie
Director of Industry Analyst Relations & Market Intelligence at ServiceMax