London, UK – 30 June 2015 -- ServiceMax, the field service management solution for a new era of business, today announced that it has been selected by Nilfisk, one of the world’s leading manufacturers of professional cleaning equipment, as its global field service platform of choice. ServiceMax will enable Nilfisk to capture and access data in the field more accurately, reduce operating costs, and drive greater revenue opportunities by aligning service and sales for upsell and competitive advantage.
The three-year contract supports Nilfisk’s service operations worldwide, including its 650 field technicians that conduct more than 350,000 service visits a year globally. ServiceMax’s cloud-based applications mean Nilfisk technicians have secure access to customer information 24/7/365 on any device from anywhere. The seamless integration of ServiceMax with Salesforce CRM provides a 360 degree end-to-end view of their customer relationships, including insight into products, contract management, past history, scheduled maintenance, parts and machines that the customers own, as well as the ability to streamline customer interaction and standardise processes. This improves the overall customer experience through better insights, enhanced fleet management capabilities, and faster response times.
“The global service landscape is quite fragmented in our sector, which can make competing on a worldwide basis challenging,” said Michael Mortensen, General Manager, Global Commercial and Service Excellence at Nilfisk. “ServiceMax gives us a standardised system for implementing new service offerings, benchmarking, and reporting on KPIs, as well as tight supply chain integration. This means we can increase first time fix rates, remote assistance and provide a data-driven, real time product quality feedback loop. The ability to reduce costs, increase technician productivity, and streamline van stock management and inventory with back office processes, delivers consistency across our global reach and sharpens our competitive edge.”
Deloitte is leading the implementation with global support from ServiceMax. The project will be deployed in the UK first in Q4 2015, with wider roll out in the US and larger EMEA markets in 2016.
About ServiceMax
ServiceMax leads the massive and global industry of field service management software – a market with $18 billion in market potential. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the only provider of complete end-to end mobile and cloud-based technology for the sector. ServiceMax goes to every length — from joining technicians on service calls to publishing the industry’s leading online publication — to help customers discover untapped innovation, unleash new revenue streams, drive efficiency, and most importantly delight their end-customer. To learn more, please visit http://www.servicemax.com.
About Nilfisk
Nilfisk is one of the world’s leading manufacturers of professional cleaning equipment with around 5,500 employees and an annual turnover of EUR 918M. Based on a century of cleaning expertise, the company develops and manufactures high quality products that represent the latest technology and innovation and offer the broadest product portfolio in the industry. Nilfisk has sales companies in 45 countries around the world and with an additional strong distributor network Nilfisk markets and sells its products in more than 100 countries worldwide. Nilfisk is a part of the NKT Group. www.nilfisk.com