Reporting Security Incidents

ServiceMax does its utmost to deliver secure and resilient products and services. Should you suspect something suspicious or identify a vulnerability in one of our products, rest assured that ServiceMax will address it quickly and efficiently.

If you are using a ServiceMax product and experience anything suspicious, we encourage you to notify us immediately either via email or by contacting Customer Support. The ServiceMax Cybersecurity Incident Response Team (CIRT) will work with internal ServiceMax teams and technology partners we rely on to identify, mitigate, and resolve the issue as quickly as possible.

Email: Servicemax.CIRT@ptc.com (For privacy and security purposes, please encrypt using PGP key available here)

Customer Support: https://www.servicemax.com/about/support