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Digital Transformation

Do I Build or Do I Buy?

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Ready to learn more? We've got plenty of resources to help you dig in deeper.
White Paper
Doubling Down in an Upcycle: Digital Priorities for Oilfield Service

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  • Oil & Energy

This white paper delves into four broad digital imperatives that OFS firms should use to navigate the new recovery.
White Paper
Do I Build or Do I Buy?

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Organizations relying on Salesforce Service Cloud and Salesforce Field Service are well on their way to digital transformation. As they recognize the growing need for asset-centric functionality such as Depot Repair, Return Shipments, Automation, Entitlements, Warranties and Service Contracts, service organizations are evaluating their options.
White Paper
The Costs, Causes & Consequences of Unplanned Downtime

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The management of assets is an ongoing and never-ending struggle for organizations. There are so many different facets and features to successfully maintaining an asset estate that organizations can never take their eye off the ball. One slip-up can cause a potentially catastrophic disaster, or at the very least, an episode of unplanned downtime costing vast sums of money and negative brand implications. For these very reasons, it is an absolute necessity for organizations to prevent unplanned downtime.
White Paper
The Rise of “Asset and Service Data Gravity"

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Asset and Service Data is one of the most critical and valuable data sets collected, aggregated and analyzed in an organization. It is also one of the most neglected and untapped sources of actionable insights that has the potential to connect and benefit every function in the organization and help you stay miles ahead of the competition. Effective transition to this advanced business model will be intrinsically linked to the ability to successfully collect and use this data.
White Paper
ServiceMax's Professional Services

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ServiceMax's Professional Services offers a broad range of customizable services, project management capabilities, and advanced toolsets that support a customer on their journey to plan, implement, adopt, maintain or grow their ServiceMax solution. Professional Services connects the dots between your business processes, your desired outcomes and the ServiceMax product functionality to provide an optimized field service management business.
White Paper
The Changing Face of the Field Service Engineer

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ServiceMax have teamed up with Field Service News to deep dive into how the role of the field service engineer is evolving. Almost three quarters of companies (73%) identify an ageing workforce as a potential threat to their field service operations. How should companies of today prepare their workforce for the challenges of tomorrow?

White Paper
Unlocking Value in Your Installed Base: the Definitive Guide

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After an initial equipment sale, your service is the ongoing link with your customer that essentially becomes your brand. Your service quality has tremendous influence in upsells and referrals, and drives future sales. Make sure your engineers can deliver outstanding service and help grow revenue with the right installed base tools.